Privacy Policy

Welcome to RoxoFX, your trusted trading platform. At RoxoFX, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our services. We are dedicated to maintaining the confidentiality, integrity, and security of your personal information.

We understand the importance of transparency and strive to maintain your trust by handling your data with the utmost care. Our commitment to you includes adhering to all relevant data protection laws and regulations. By using RoxoFX, you agree to the practices described in this policy. Please take a moment to familiarize yourself with our privacy practices, as this policy is designed to help you make informed decisions about your relationship with us. If you have any questions or concerns, our support team is always ready to assist you.

Overview of Key Principles

At RoxoFX, we adhere to the highest standards of data protection and privacy. This section outlines the fundamental principles that guide our data-handling practices. RoxoFX strictly complies with all applicable data protection laws and regulations, ensuring that your personal data is processed lawfully, fairly, and transparently. We collect only the data necessary to provide and improve our services. 

This may include personal information such as your name, contact details, financial information, and any other data you voluntarily provide to us. We gather this information through various means, including account registration, transactions, and customer support interactions.

Your data is collected for specified, explicit, and legitimate purposes and is not further processed in a manner that is incompatible with those purposes. The primary purposes for data collection include account management, transaction processing, customer support, and compliance with legal obligations. RoxoFX is committed to maintaining the confidentiality, integrity, and security of your personal information. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. 

Additionally, we ensure that data is only retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. We also respect your rights regarding your personal data and provide mechanisms for you to access, correct, delete, or restrict the processing of your information.

Transparency is a core principle at RoxoFX. We strive to provide clear and concise information about our data processing practices. If you have any questions or concerns about how your data is handled, our support team is always ready to assist you. By using RoxoFX, you consent to the practices described in this policy, and we are committed to upholding your privacy and trust in all aspects of our operations.

Terminology and Definitions

To help you better understand our Privacy Policy, here are some key terms and their definitions:

• Privacy: Privacy refers to the right of individuals to keep their personal information secure and free from unauthorized access. At RoxoFX, privacy means ensuring that your personal data is collected, stored, and used in a manner that protects your confidentiality and autonomy. We are committed to implementing measures that safeguard your privacy and uphold your right to control your personal information.

• Personal Data: Personal data is any information that relates to an identified or identifiable individual. This includes data such as your name, contact information, identification numbers, location data, and online identifiers. Personal data encompasses any details that can be used to directly or indirectly identify you. At RoxoFX, we collect personal data to provide and enhance our services, ensuring that our practices comply with legal standards and respect your rights.

Understanding these terms is crucial for grasping how your data is managed and your rights under this policy. Should you have any questions about these definitions or any other aspect of our Privacy Policy, please feel free to reach out to us. 

By familiarizing yourself with these key concepts, you can better appreciate how RoxoFX is committed to protecting your personal data and maintaining your trust. We believe that clarity and transparency are fundamental to a strong relationship with our users, and we strive to communicate our practices clearly. Your confidence in our handling of your personal information is of utmost importance to us.

Your Personal Information

At RoxoFX, we take your personal information seriously and are committed to protecting your privacy. This section details what personal information we collect, how we use it, and your rights regarding your data.

When you use RoxoFX, we may collect various types of personal information to provide and improve our services. This information includes:

• Contact Information: This may include your name, email address, phone number, and physical address. We collect this data during account registration, when you update your account details, or when you contact our support team.

• Identification Information: To comply with regulatory requirements and to ensure the security of our platform, we may collect identification documents such as your passport, driver’s license, or national ID card. This helps us verify your identity and prevent fraud.

• Financial Information: When you engage in trading activities or make transactions on our platform, we collect financial information such as your bank account details, payment card information, and transaction history. This information is essential for processing your transactions and ensuring accurate financial records.

• Usage Data: We collect data on how you interact with our platform, including your IP address, browser type, operating system, pages visited, and the time and date of your visits. This data helps us understand user behavior, improve our services, and enhance your user experience.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing activities on our platform. Cookies help us personalize your experience, remember your preferences, and analyze how you use our services.

Use of Personal Information

The personal information we collect is used for various purposes, including:

• Providing and Enhancing Services: We use your personal information to provide you with access to our trading platform, process your transactions, and offer customer support. This helps ensure that you have a seamless and efficient trading experience.

• Compliance and Security: Your identification and financial information are used to comply with legal and regulatory requirements, such as anti-money laundering (AML) and know your customer (KYC) regulations. This helps us maintain a secure platform and protect against fraud and other illegal activities.

• Communication: We use your contact information to communicate with you about your account, transactions, and any updates to our services or policies. This includes sending you important notifications, confirmations, and promotional materials, where applicable.

• Improving User Experience: Usage data and cookies help us analyze how users interact with our platform, identify areas for improvement, and develop new features and services. This enables us to enhance your overall user experience and tailor our services to better meet your needs.

Sharing of Personal Information

RoxoFX may share your personal information with third parties under specific circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our platform, processing transactions, and providing customer support. These providers are contractually obligated to protect your information and use it solely for the purposes specified by RoxoFX.

• Legal and Regulatory Compliance: We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies as required by law or to comply with legal processes. This includes sharing information to meet AML and KYC requirements.

• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner or entity. We will notify you of any such changes and ensure that the new entity continues to protect your data in accordance with this Privacy Policy.

Your Rights and Choices

As a user of RoxoFX, you have certain rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

• Data Deletion: You can request the deletion of your personal information, subject to certain legal and regulatory obligations that may require us to retain your data.

• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

• Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in the emails we send you or by contacting our support team. However, you will continue to receive essential account-related communications.

We are committed to protecting your personal information and ensuring your privacy rights are respected. If you have any questions or concerns about how we handle your data, please contact us. Your trust is paramount to us, and we are dedicated to maintaining the highest standards of data protection.

Data Collection and Usage

At RoxoFX, we collect various types of information to enhance and provide our trading platform services effectively.

When you engage with our platform, we gather device and browser metadata, such as IP addresses, operating system details, access timestamps, URLs of visited pages, referrer URLs, user interface interactions, access provider names, and analytics data from services like Google Firebase, Google Analytics, Facebook, AppsFlyer, Amplitude, and other relevant analytics platforms. This data helps us:

• Facilitate seamless connections to our services.
• Enhance the overall user experience of our trading platform.
• Evaluate and maintain system security and stability.
• Perform general administrative tasks.

Registration data is processed for specific purposes, including verifying your identity and location, and enabling access to your historical data and account. By registering and using RoxoFX, you consent to receive follow-up communications and other relevant messages from us or relevant third parties.

We use the personal information we collect from you to ensure smooth and secure access to our website, services, and offerings, as well as to provide a great user experience, evaluate system security and stability, and for necessary administrative purposes.

Specifically, we use and process your personal data to:

• Facilitate trading activities and interactions on our platform.
• Provide responsive customer support tailored to your needs.
• Address and fulfill your requests and inquiries promptly.
• Manage and maintain your account securely.
• Process and fulfill orders efficiently.
• Track advertising relevant to your interests on our platform and other affiliated websites.
• Improve and develop our offerings and services continuously.
• Prevent, detect, and respond to illegal or unauthorized activities effectively.
• Communicate with our suppliers who assist in delivering the above services.
• Comply with legal obligations and regulatory requirements.

The legal basis for processing the data described in this section is primarily based on your consent when using our services, as well as our legitimate interests in fulfilling our obligations and providing you with a secure and efficient trading environment.

Types of Data Collected

While using RoxoFX, we may request certain personally identifiable information (“Personal Data”) from you, which may include:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Other registration-related information necessary for providing our services

This information is collected to facilitate communication with you, verify your identity, process transactions, and comply with legal and regulatory requirements.

Refund Policy

At RoxoFX, we strive to provide a transparent and fair refund policy to ensure customer satisfaction.

• Unused Deposits: If an account has been funded but no trades have been executed, you may request a refund equivalent to the withdrawal of the entire deposit. Additionally, partial withdrawals of the unused portion of the deposit (not utilized as a margin) are permitted at any time.

• Processing Time: The processing of withdrawal and refund requests typically takes 3-5 business days. We endeavor to process refunds promptly to ensure minimal inconvenience to our clients.

• Credit or Debit Card Refunds: In exceptional circumstances, RoxoFX may refund payments made by credit or debit card. In such cases, the funds will be refunded to the card that was initially used for the deposit, ensuring compliance with payment processing regulations and security standards.

Our refund policy is designed to uphold transparency and customer trust. If you have any questions or need further clarification regarding refunds, please contact our customer support team. We are here to assist you throughout the process.

Cookies Policy

At RoxoFX, we use cookies and similar tracking technologies to enhance your experience on our trading platform, understand how you interact with our services, and improve the overall performance of our website. This Cookies Policy explains what cookies are, how we use them, and your choices regarding their use.

What are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They contain information that is transferred to your device’s hard drive. Cookies allow websites to recognize your device and remember your preferences or actions over time. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.

How We Use Cookies?

RoxoFX uses cookies for various purposes, including:

1. Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas. Without these cookies, certain services you request, like account access or transaction processing, cannot be provided.

2. Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if they receive error messages from web pages. This data helps us improve the way our website works, ensuring users find what they need easily and enjoy a smooth experience.

3. Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features. For example, they can be used to remember your login details so you don’t have to re-enter them each time you visit.

4. Targeting and Advertising Cookies: RoxoFX and our third-party service providers use these cookies to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an ad and help measure the effectiveness of advertising campaigns. These cookies remember that you have visited our website and this information may be shared with other organizations, such as advertisers.

Third-Party Cookies

In addition to our own cookies, we use third-party cookies to collect and store information when you interact with our platform. These third parties include analytics providers and advertising networks. For example, we use Google Analytics to help analyze how users use the site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in the United States. Google uses this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage.

Your Choices Regarding Cookies

You have the right to choose whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of our website and your ability to access certain features.

To manage your cookie preferences, you can:

• Adjust Browser Settings: You can set your browser to block or alert you about cookies. The ‘Help’ feature in most browsers will tell you how to prevent your browser from accepting new cookies, how to receive notifications when you receive a new cookie, and how to disable cookies altogether.

• Opt-Out Tools: Some third parties provide tools for managing data collection and use. For instance, you can opt out of Google Analytics by visiting the Google Analytics opt-out page.

Changes to This Cookies Policy

We may update our Cookies Policy from time to time to reflect changes in our practices or relevant laws. We encourage you to review this policy periodically to stay informed about how we use cookies. Any changes will be posted on this page, and where appropriate, notified to you by email or through a notice on our website.

Security Technologies

At RoxoFX, we prioritize the security of your personal data and employ advanced security technologies to protect your information. Our platform uses state-of-the-art encryption protocols, including SSL/TLS, to ensure that all data transmitted between your device and our servers is secure. We implement robust firewalls and intrusion detection systems to guard against unauthorized access and cyber threats.

Additionally, our systems are regularly updated and audited to comply with the highest security standards. Multi-factor authentication (MFA) is required to access accounts, adding an extra layer of protection. 

Our dedicated security team continuously monitors for vulnerabilities and potential breaches, ensuring immediate action is taken to safeguard your data. By leveraging these advanced security technologies, RoxoFX is committed to providing a secure and trustworthy trading environment for all our users.

Sharing Information With Affiliate

RoxoFX may share your personal information with its affiliated partners to enhance your trading experience and provide you with a broader range of services. These partners are bound by strict confidentiality agreements and are required to handle your data in compliance with our Privacy Policy. 

The information shared may include contact details, transaction history, and usage data, which help in offering tailored services, promotions, and support. Rest assured, we only partner with trusted entities that adhere to stringent data protection standards, ensuring your privacy and security remain our top priority.

Sharing Information With Third-Parties

RoxoFX may share your personal information with third parties under specific circumstances to enhance our services and ensure compliance with legal obligations. These third parties include service providers who assist with payment processing, data analysis, marketing, and customer support. Each third-party partner is vetted and bound by strict confidentiality agreements, ensuring your data is used solely for the intended purposes.

Additionally, we may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies as required by law, such as to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. 

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, with the assurance that your privacy rights will continue to be protected. RoxoFX is committed to maintaining the highest standards of data protection when sharing information with third parties.

Regulatory Disclosure

At RoxoFX, we are committed to maintaining transparency and compliance with all relevant laws and regulations. As part of our regulatory obligations, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies. This section outlines the circumstances under which such disclosures may occur and the measures we take to protect your data.

Compliance with Legal Obligations

RoxoFX operates in a highly regulated industry and must adhere to various laws and regulations, including anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) requirements. To comply with these legal obligations, we may be required to share your personal information with regulatory bodies. This can include your identification documents, transaction history, and other relevant data.

Protecting Our Users and Platform

In certain situations, we may disclose your information to protect the rights, property, or safety of our users, our platform, and the public. This includes sharing data with law enforcement agencies in the event of fraud investigations, security breaches, or other illegal activities. We take these actions seriously to ensure a safe and secure trading environment for all our users.

Safeguarding Your Data

Even when sharing information for regulatory purposes, RoxoFX is committed to protecting your privacy. We implement stringent security measures and ensure that any data shared is handled with the utmost care and confidentiality. Regulatory disclosures are conducted in a controlled and secure manner, with access limited to authorized personnel only.

Your Rights

You have the right to be informed about how your data is used and shared. If you have any questions or concerns about our regulatory disclosures, please contact our support team. RoxoFX is dedicated to maintaining transparency and safeguarding your personal information while complying with legal requirements.

Managing Your Preferences

At RoxoFX, we respect your privacy and provide you with the ability to opt out of certain data processing activities and communications. This section explains your options for managing your preferences and the steps you can take to exercise your opt-out rights.

Marketing Communications

If you no longer wish to receive marketing emails or promotional materials from us, you can opt out at any time. To do so, simply click the “unsubscribe” link included in the footer of our marketing emails. Alternatively, you can contact our support team directly to request removal from our marketing lists. Please note that opting out of marketing communications will not affect your receipt of essential account-related messages, such as transaction confirmations, security alerts, and other critical notifications.

Cookies & Tracking Technologies

You have the option to manage your cookie preferences and opt out of certain tracking technologies used on our website. Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, which may impact your experience on our platform. Additionally, you can opt out of certain third-party tracking services, such as Google Analytics, by using the opt-out tools provided by these services.

Data Sharing with Third Parties

If you prefer that we do not share your personal information with third parties for marketing or other non-essential purposes, you can opt out by adjusting your account settings or contacting our support team. We will honor your request and ensure that your data is not shared beyond what is necessary to provide our core services.

Exercising Your Opt-Out Rights

We are committed to processing your request promptly and ensuring your preferences are respected. Your privacy and trust are of paramount importance to us, and we strive to provide you with control over your personal information and how it is used.

By offering these opt-out options, RoxoFX aims to give you greater control over your data and ensure that your privacy preferences are honored. If you have any questions or need assistance, please do not hesitate to reach out to our support team.

How We Use Data?

At RoxoFX, we utilize your personal information to ensure the provision of our trading platform services and enhance your overall experience. Here’s how we use your data:

• Facilitating Transactions: Processing trades and managing transactions efficiently.

• Improving Services: Analyzing usage patterns to enhance our platform’s functionality and performance.

• Customer Support: Providing responsive assistance tailored to your needs.

• Compliance: Meeting legal and regulatory requirements, such as KYC and AML obligations.

Your data enables us to personalize your interactions with RoxoFX and deliver a secure and efficient trading environment. We handle your information with the utmost care, ensuring it is protected and used responsibly.

Additionally, we may use aggregated and anonymized data for statistical analysis, market research, and business development purposes. This helps us understand trends in trading behaviors and market dynamics without identifying individual users. Rest assured, we prioritize confidentiality and privacy in all data processing activities, aiming to maintain transparency and earn your trust in our commitment to safeguarding your information.

Data Retention

RoxoFX retains your personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations. Here’s how we manage the retention of your data:

• Account Information: We retain basic account details, such as your name and contact information, as long as your account remains active and for a reasonable period afterward to handle any potential inquiries or issues.

• Transaction Data: Information related to transactions and financial activities is retained for a longer period to comply with legal and regulatory requirements, including tax and audit purposes.

• Security and Fraud Prevention: Data necessary for maintaining the security of our platform and preventing fraudulent activities may be retained for extended periods as required by law.

After the retention period ends, we securely delete or anonymize your personal information to ensure it cannot be reconstructed or accessed.

RoxoFX is committed to managing your data responsibly and securely, respecting your privacy rights while fulfilling our operational and legal obligations.

Data Transfer

Your personal information may be transferred to and stored on servers located outside of your country of residence, including countries with different data protection laws than those in your jurisdiction. When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your information. 

These safeguards may include contractual clauses approved by relevant authorities or adherence to binding corporate rules. By using RoxoFX, you consent to the transfer of your data as described in our Privacy Policy, knowing that we take all necessary steps to safeguard your privacy and ensure compliance with applicable laws.

Data Disclosure

When necessary, RoxoFX may disclose your personal information to:

• Regulatory authorities for compliance with legal obligations.
• Law enforcement agencies for fraud prevention and security purposes.
• Trusted third-party service providers assisting in platform operations.

We ensure all disclosures are conducted with strict confidentiality and in accordance with our Privacy Policy.

Storage Duration

At RoxoFX, we retain your personal information only for the duration necessary to fulfill the purposes outlined in our Privacy Policy and to comply with legal obligations. Here’s how we manage the storage duration of your data:

• Account Information: Basic account details, such as your name and contact information, are retained as long as your account is active. Afterward, we may retain this information for a reasonable period to handle any post-account closure inquiries or issues.

• Transaction Data: Information related to transactions and financial activities is retained for a longer period to comply with legal, regulatory, and audit requirements.

• Security and Fraud Prevention: Data necessary for maintaining platform security and preventing fraudulent activities may be retained for extended periods as required by law.

After the retention period ends, we securely delete or anonymize your personal information to ensure it cannot be reconstructed or accessed.

RoxoFX ensures the responsible management of your data throughout its storage duration, maintaining confidentiality and security in accordance with industry standards and regulatory requirements.

Service Providers

RoxoFX engages trusted service providers to assist in various aspects of our operations, ensuring the delivery of high-quality services and support to our users. These service providers may include:

• Payment Processors: Facilitating secure payment transactions.

• Customer Support Platforms: Providing responsive assistance and resolving inquiries.

• Data Analytics Providers: Analyzing user interactions to enhance platform performance.

We carefully select and vet our service providers, ensuring they adhere to strict confidentiality and security standards in handling your personal information. These providers are contractually obligated to use your data only for the specified purposes related to RoxoFX services. By engaging these partners, we maintain operational efficiency while prioritizing the protection of your privacy and security.

Changes to This Policy

RoxoFX reserves the right to update or modify this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or enhancements to our services. When we make changes, we will revise the “last updated” date at the top of the policy. We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.

Significant changes to this policy may be communicated through email or through a notice on our website. By continuing to use RoxoFX after these changes are made, you consent to the revised Privacy Policy. If you do not agree with any updates, you may choose to discontinue using our services and request the deletion of your personal information as outlined in our procedures.

RoxoFX is committed to maintaining transparency and informing you about any modifications to this policy that may affect your rights or our data handling practices. If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us. We are here to assist you and address any inquiries regarding your privacy preferences or data protection concerns.

Get in Touch With Us

For any questions or concerns regarding our Privacy Policy or the handling of your personal information, please reach out to us.

Email: [email protected]

Emergency: +(208) 555-0112 

Amendments

RoxoFX reserves the right to amend this Privacy Policy at any time. Any updates will be reflected with a revised “last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

Amendatory Procedure

RoxoFX may periodically update this Privacy Policy to reflect changes in regulatory requirements, technological advancements, or enhancements to our services. When amendments are made, we will revise the “last updated” date at the top of this policy page. We strive to notify you of significant changes through email or prominent notices on our website before they take effect, giving you an opportunity to review and understand the modifications.

If you disagree with any amendments to this Privacy Policy, you may choose to discontinue using RoxoFX’s services and request the deletion of your personal information as outlined in our procedures. By continuing to use our services after the effective date of any revised policy, you signify your acceptance of the updated terms.

We are committed to maintaining transparency in our data practices and ensuring your privacy rights are respected. If you have questions or concerns about the amendments made to this policy or wish to exercise your rights regarding your personal information, please contact us at [email protected]. Our team is dedicated to addressing your inquiries promptly and providing assistance in understanding how these changes impact your relationship with RoxoFX.

Acceptance by the Client

By using RoxoFX’s services, you acknowledge and agree to the terms outlined in our Privacy Policy. This includes the collection, use, and protection of your personal information as described herein. If you do not agree with any aspect of this policy, please refrain from using our services. 

Your continued use of RoxoFX following any updates or amendments to this policy signifies your acceptance of the revised terms and your consent to the handling of your personal data in accordance with the latest version of our Privacy Policy.